Media was Always Social. Scale is what’s changed.

Being in the media field I’m inundated with content discussing Social Media.  Social this.  Social that.  Perhaps this is why Ad Age’s Matt Jones’ article “Why I Hate Social Media” grabbed my attention.  Here is an excerpt:

People are interesting. Ideas are interesting. Stories are interesting. Real stuff is interesting. Brands are interesting (or, at least, some of them are). Even ads can be interesting. But media? Media just connects those things. It’s a conduit. Media is not interesting. Not even the “social” kind.

He’s right of course.  The only people who really care about the developments in social media are the people making the developments.  Yet the mainstream media, me and my peers, and brand marketers everywhere seem to perpetually be drawn to the discussion of the thing rather than how to make people, ideas, and stories interesting.

Part of the problem is media insiders DO find these stories interesting.  The collapse of long revered brands, the rise of other brands, the guerilla warfare of platforms looking to outsmart their competitors IS interesting on one level.

The problem is it creates an artificial distinction between US and THEM.  To debate the validity and longterm viability or Twitter misses the fact that Twitter’s long term existence doesn’t really matter as much as the ability to share, distribute, and openly harness an API to create meaningful applications which will undoubtably continue regardless of Twitter’s future.

Media hasn’t become social.  It always was.  I talked about the latest Dukes of Hazzard episode with anyone who would listen in 1980.  My mother sent me newspaper clippings all the through my college career (for example – don’t use Bean0, it is made with penicillin! [I'm alergic.]) The difference now is that media is social with SCALE.

Advertising trained the social out of marketers

I was just at a conference for PR/communications/advertising educators on new media hosted by Edelman.  The exchange was lively and the sessions were really strong and prompted the thinking that follows.  That said, please understand I am  still thinking this through.

For decades, PR and advertising classes taught people how to broadcast.  This required skills that took natural communication and repurposed it for a mass medium.  In many respects marketers had to train the social OUT of their communications.  The focus was on how to communicate with a group that can’t talk back.  Now, educators have students who understand the latest (mostly social) platforms as well as anyone.  The skill the students (and all of us) now need to learn revolve around how to make large causes, companies, and brands conversational in response to the new technologies that permit conversations at scale.

Who were the great marketers of previous centuries?  In many cases, the great marketers were people who could capture the attention of a crowd and jump start conversation and action.  Until relatively recently (say 120 years ago,) successful new businesses engaged a crowd in a new and meaningful in the streets of each and every town.  Or they inspired action through prose.  Politicians relied almost exclusively these two tools to get elected or to inspire legislation.  They went on tours through their district/state/country to get their message out and then relied on newspapers to take that message to people who couldn’t attend.  Events like the World’s Fairs, city markets, etc attracted crowds of people to see and experience new ideas and concepts.  From those hubs, people took the ideas and spread them to their social graph.

Other successful marketers were able to inspire others to spread their ideas and products for them.  Whether paid or volunteer, the ability to mobilize a crowd of people was an essential component to many of the great businesses of the past. Marketing was about taking the message viral.

Much of the media innovation that has occurred in the past 300 years has created efficiencies in the delivery of a message.  Newspapers and Magazines provided effective ways to spread a message to people asynchronously.  Radio and TV allowed people to leverage their communication skills to ever larger groups of people.  As this happened, marketing became less social.

We now enter a time where technology demands marketers relearn the skills we marketing professionals have largely trained out of ourselves due to the requirements of scale.  Successful marketers must harness groups of volunteers to spread their message digitally and in person.  Marketers can choose to spread ideas through open platforms rather than push them down closed and expensive distribution channels.   You can buy reach, you can earn reach, and in most cases you do both.

Does this resonate?  I will admit it is not yet a firmly held conviction but the seed of a thought that feels right to me.  What am I missing?

Is Twitter a fad? The five stages of web adoption.

Great post from friend and co-worker James Gross here. In the post he suggests that the Twitter/fad question may remain open but not the question about microblogging.  Microblogging and open interfaces are now sown into the web’s fabric.
See a number of parallels to blogging here.  Let’s call it the 5 stages of web adoption:
1.  This is crazy.  For blogs, it was a few people blogging about their entire life.  It was a fringe activity.

2.  This is a real tool but only for “web elite.” Blogs became a powerful tool for discussing and sharing ideas within the web community.  It became an “inside baseball” kind of activity.

3.  Adoption by forward looking personalities.  A rock star here.  A model there.  A TV show. Oprah?  This is where the people who discovered and embraced the tool lament the fact that it has “jumped the shark” and has lost the purity and value it once had.

4.  A necessary part of every site, marketing strategy, etc.  If you aren’t using it you need to get going.

5.  Discussion is over (but an integral part of the new web.)  Last year’s model.

Like so many new concepts/objects, the value of that object is exaggerated at each phase.  At first, the concept has more potential than people realize.  As it grows, the value is over exaggerated.  As it reaches acceptance and mainstream use, it falls from favor and is often derided unnecessarily (i.e. “Blogs are so last year…” )

I really like James’ thinking on Twitter in this whole discussion.  It really isn’t about Twitter it is about what Twitter does.  While there may be questions over Twitter’s long term prospects, I think micro-blogging is about to move from a platform for forward looking personalities and insiders into a necessary part of every web strategy.  For everyone inside the beltway, that is the cue to talk about how Twitter is so last year and look for the new, new thing.

Brand Marketers – FIX YOUR WEB SITES!

I work with advertising agencies and brand marketers every day.  Through that work I encounter a huge number of smart and talented marketers.  I say that not to kiss the ring of my customers (BTW, to all my customers thank you for your continued business) but to illustrate the biggest issue in online brand marketing today:

Bad Websites.

If you are in my business, you will know what I’m talking about.   You meet with smart energized business people who will talk about the benefits of the product they sell, the attributes of their brand, the reasons they customers love (or should) the product passionately and convincingly.  Then you go to their product’s web site and it doesn’t do half the job they just did.  And they will tell you that.

“Our website doesn’t really tell the story the way we’d like it to.”

“I didn’t do the website _______ did and I feel they missed the point.”

If you have a website, you are a publisher.  Your site can invite people to learn more, turn people off, convince them to buy a product, take an action, etc.  This can’t be someone else’s job.  If you are in charge of a brand, it is your job. You don’t have to do it, you have to make sure it gets done.

One last thought on this topic – bad websites hinder the performance of online advertising.  Why are click through rates declining?  Because people don’t expect the experience on the other side of the click to be worthwhile.

The Extended Benefits of Social Media

Base and Incremental Value for Social Media Campaigns, originally uploaded by razorfishmarketing.

Much of the first 10 years of the banner were spent focusing on one of two things:

1. Wow! You can tell who interacted with my ad!
2. Let’s figure out how we can relate the banner to the TV ad, the print ad, the outdoor ad…

It is really exciting to see more and more research – like the data from Razorfish Digital’s Social Influence Measurement Study found above – talk about the value of this frictionless distribution platform we call the web.

I’ve just begun to dig into the report but it looks really good. Check it out. Also check out Shiv’s blog overview and thoughts on the study here.

Hat tip to Jackie!

Twitter raises the importance of content creation

I’ve found the frequency of my blog posts has gone down.  I’m not alone in this discovery.  While this has happened, I’ve also found my consumption of great content online has gone up.

Why?

In both cases, Twitter.

I think longer term, the real-time aspects of Twitter will remove some potential noise (re-blogging, heavy link blogging, etc) and point a brighter light on great content being created AT THAT MOMENT.

“Powered by the web, not advertised on it.”

Interesting (albeit very long) presentation on Obama’s campaign and white house online strategy.

Revolutionary concept that brands of all type need to understand:

“Powered by the web, not advertised on it.” Regardless of your political position, Obama’s campaign is one to be studied.

The Underlying Truth Behind Internet Businesses – It’s Hard Work

Interesting interview with Morgan Webb of G4 and formerly of WebbAlert (WebbAlert was a Federated Media author and I work at FM.)  I’m really proud of this portion of the interview:

Unlike a lot of Internet video experiments, we were able to make good money making WebbAlert. Federated Media was fantastic at selling us, and I’d like to thank them for helping us do as well as we did. I think the secret to making money in this space is to keep your costs way down. We didn’t have any full-time employees, and our production process was incredibly cheap and streamlined.

Thanks Morgan!  Another portion of the interview is pretty sobering:

The script would take about five to six hours, then make-up, filming, compressing and uploading took another hour to two hours, then the show was edited and uploaded by about 1 a.m. That’s about 17 hours of work for one episode.

So many people think of independent web publishing as an easy job.  You utilize free (or virtually free) tools, you can do your work in your pajamas, you can work from anywhere, etc.  That isn’t the reality.  While you might be able to work in your pajamas if you want to it is very difficult work.  I work with over 100 independent authors and each one of them is working extremely hard.  They are all exceptionally talented and dedicated but none of them are on auto pilot and successful for long.

One of the reasons I think so many traditional publishing ventures have been so slow to excel online is that it is really hard work.  It takes more people.  It takes as much or more time.  It is evolving very rapidly.

It’s hard work.

A Very Cynical (and funny) Look at the Advertising Industry

Very funny and only occasionally true.  There is nothing here that you couldn’t see on network TV (think The Office) but it may not be right for all office environments.

Hat tip to Stoli.

Conversational Media is a Discipline, Just Like SEO/SEM

Until recently, most major brands either ignored search marketing, or, at best, considered it a ‘lesser’ discipline than other marketing programs.  In some cases it still is, but by and large, marketers now recognize that search is an integral piece of any integrated marketing strategy.

Conversational (Social if you prefer) media and marketing seems to be following the same trajectory. Conversational marketing is loosely defined as a marketing discipline that helps brands join and engage with communities in an authentic, transparent way that adds value to the ongoing conversation that is the social Web today.

Most brands are still very new to the conversational marketing discipline and its underlying concepts, even though it is every bit as important as a robust search marketing strategy. The case could be made, in fact, that conversational marketing is the more valuable of the two. When done well, conversational marketing has the ability to create connections with customers and elevate the organic search rankings of brands in a way static messages simply can’t while also creating stronger connections with the brand outside of the search realm.

Why?  Because search loves conversational content.  If the conversation is negative, your presence in search is equally negative.   Look at the launch of Blackberry and Verizon’s Storm smart phone. The phone launched to much fanfare and incredibly robust sales. But, they appear to have a problem. Many consumers are unhappy with the product and they are returning it in droves.  Take a look at this screen grab of Google search results for “Blackberry Storm Returns.”

Both Verizon and Blackberry voices are represented on this page but the top result is a blog (Silicon Alley Insider, a site I represent through my employer Federated Media)  discussing the high return rate for the device.  Imagine the person who is researching the return policy before making the leap to buy the Storm….

As another example, take a look at the search results for “Unilever.”

Take a look at the 5th result.  It points to the following video on youtube:

This isn’t the conversation Unilever is looking to stimulate around their brand.

Can you eliminate these situations?  Of course not.  But your brand can and should be addressing these situations and focusing on creating a conversational platform that allows for authentic responses to negative conversations as well as stimulating conversations that reinforce your brand position and promise.  In the future, I predict that conversational marketing techniques will be universally incorporated into every marketing strategy just as search and SEO are now considered necessary techniques. Many brands already have and they are reaping the benefits.  Just like brands that have incorporated search into their broader marketing initiatives, brands that embrace and incorporate conversational marketing techniques will have a distinct advantage over brands that choose to ignore or segregate their work from broader messaging.